Can't list processes on a remote system
Last modified on
3-4-2012 10:42:38

We got several reports from users were they were unable to list the processes running on a remote system.  When trying to list them via Servers Alive they received as error:

"Error getting the process information from <name>

 ERR: -1


Some of our users were able to solve this by making the following registry change on the system being monitored.

Hkey_local_machine/system/currentcontrolset/services/perfproc/performance/dissable performance counters

change the value from 1 to 0

For others is were the prefproc and remoteaccess counters that were disabled, you can enabled them using the EXCTRLST.EXE tool from the Windows Resource Kit.

For others some of the counters were corrupt, this technet article ( talks about a tool that helps you restore them. (lodctr /R:) - for remote access the file is rasctrs.ini

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