"Direct send" isn't working.
Last modified on
19-2-2007 12:28:51

First of all test the sending of mail via the setup and make sure that while you do that, logging is set to maximum.

If the sending fails, then check the logfile for the reason of the failure.

* smtp server down (no response to ping not sending mail : before sending mail to an smtp server, Servers Alive will ping this server, if no response is received then we assume the server to be down and stop sending mail via it.  Via the advanced setup you can disabled this "ping before sending".

* smtp error: T: 16PFalse : Servers Alive tries to connect to the smtp port of the server and this can't be done within the default timeout (of 15 seconds).  You can increase this timeout via a registry setting, check the documentation for the exact registry location.  It could also mean that there is simply no smtp server running on the system you specified as smtp server.

* smtp error: stopped sending mail (rcpt to) error: 550 Relaying denied for name@domain.com: the smtp server is protected against relaying and refuses to send mail to the @domain.com domain.  Your mail server administrator should be able to help you with this.

back to articles

Order online Servers Alive to monitor your network
Program Features
What's new in v10.x?
Document Collection
Template examples
Free add-ons
License Agreement
Prices from 199 EURO
Different editions

Download Free Trial Servers Alive

from our main website
or download it from one of our mirror download sites around the world.
If you're a business owner or manager, you know that network outages can affect your income, brand integrity, and bottom line. Here's a non-technical description of how Servers Alive can monitor your network and alert your IT staff when there's a problem.

Servers Alive - Like Life Insurance For Your Business - Only Cheaper

Try Before You Buy!

Try Servers Alive for FREE with no time limit....
You can try all of the features to see if the program meets your needs.
Download page

Customer praise

"Our Network group bought HP OpenView a year before my Database group bought SA. They paid $195,000, I paid $90. My group lets them know when the network is down. SA is so good it's scary."